Shipping policy

Shipping Policy

Welcome to Photo Artworks, where we are delighted to offer FREE worldwide shipping to our customers. Our goal is to provide you with a seamless shopping experience, from browsing our products to receiving your order. Below are the details of our shipping policy.

Eligibility for Free Worldwide Shipping

  • Free worldwide shipping is available on all orders, with no minimum purchase required.
  • Free shipping applies to all countries across the globe, barring any restrictions or sanctions that prevent shipping to certain locations.

Processing Times

  • Orders are processed within 10 business days after the order is placed.
  • You will receive a confirmation email once your order has been shipped, including a tracking number to monitor its journey.

Delivery Times

  • Delivery times vary depending on the destination. Estimated delivery time is 7- 20 business days for deliveries outside of Australia.
  • Please note that delivery times are estimates and can be affected by factors outside of our control, such as customs delays or postal service disruptions.

Customs, Duties, and Taxes

  • Photo Artworks is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • We recommend checking with your country’s customs office to determine if there will be any additional costs prior to purchasing.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery on our website or directly with the shipping carrier.

Damaged or Lost Orders

  • In the rare event that your order arrives damaged, or if you haven’t received your order within 20 days of receiving your shipping confirmation, please contact us immediately at prints@photoartworks.com.au.
  • We will do our best to resolve any issues as quickly as possible, including sending a replacement or issuing a refund.

Customer Service

  • Our customer service team is here to help with any questions or concerns you may have regarding our shipping policy. Please don’t hesitate to contact us at prints@photoartworks.com.au.

Thank you for shopping with Us. We are committed to providing you with the best experience possible every time.